1Data Controller

The data controller for melqartio.com is:

Melqartio
Contact: hello@melqartio.com

2Data We Collect

Depending on how you use our site and services, we may collect the following data:

  • Identity data: name, username
  • Contact data: email address
  • Account data: encrypted password, subscription history
  • Usage data: IP address, browser type, pages visited, session duration
  • Payment data: processed exclusively by our secure payment provider (Stripe) — we do not store any card details
  • Data you voluntarily submit via contact or registration forms

3How We Use Your Data

  • Create and manage your user account
  • Provide access to purchased products and services
  • Process payments, subscriptions, renewals and invoices
  • Respond to your support or contact requests
  • Send transactional communications related to your account or orders
  • Improve our services and ensure platform security
  • Comply with our legal, accounting and tax obligations

4Legal Basis for Processing

  • Contract performance — account creation, subscription management, service delivery
  • Legal obligation — invoicing, accounting, regulatory record-keeping
  • Consent — certain cookies, marketing communications
  • Legitimate interest — platform security, fraud prevention, service improvement

5Data Recipients

Your data is accessed only by authorized personnel at Melqartio. It may be shared with third-party service providers acting on our behalf:

  • Hosting provider (O2switch / Vercel)
  • Payment processor (Stripe)
  • Email delivery service
  • Analytics tools

These providers are contractually bound to protect your data and may only use it for the specific purposes for which it was shared.

6Data Retention

  • Account data: retained for the duration of the account, then limited archiving as required
  • Order and subscription data: retained for the contractual period, then per applicable accounting laws (10 years in France)
  • Contact requests: retained for the time necessary to process your request
  • Cookies: per their type, in accordance with applicable regulations

7Cookies

melqartio.com may use cookies to ensure proper technical operation, remember your preferences, and measure audience. Some cookies require your prior consent. You can manage them via the cookie banner or your browser settings.

8Your Rights

Under the GDPR and applicable data protection laws, you have the right to: access your data, request rectification or erasure, restrict or object to processing, request portability, and withdraw consent at any time. You may also lodge a complaint with your national data protection authority (CNIL in France).

To exercise your rights: hello@melqartio.com

9Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration or disclosure. No system is entirely infallible and we cannot guarantee absolute security.

10International Transfers

Your data is primarily hosted and processed within the European Union. Where any service provider is located outside the EU, we ensure transfers are governed by appropriate safeguards under the GDPR (Standard Contractual Clauses or adequacy decisions).

11Policy Updates

We may update this Privacy Policy at any time to reflect legal, regulatory or technical changes. The date at the top of this page indicates the current version.

1Scope

These Terms of Service govern the relationship between Melqartio and any user who creates an account or purchases a product or digital service on melqartio.com. By placing an order, you agree to these Terms. The Terms in force at the time of purchase apply.

2Services

Melqartio offers digital products and services, including:

  • Subscriptions to SaaS tools and web applications
  • Access to digital resources, features and content
  • Automation and integration solutions
  • Any other digital product described on the site

3Subscriptions & Automatic Renewal

Automatic renewal. All subscriptions purchased on melqartio.com renew automatically at the end of each billing period (monthly or annual) unless cancelled in advance. Your payment method will be charged on the renewal date.

It is the customer's responsibility to cancel their subscription from their account settings before the renewal date. Cancellation takes effect at the end of the current billing period. No partial refund is issued for an already-billed period.

To cancel: log in to your account → My SubscriptionCancel Subscription. A confirmation email will be sent.

4Pricing & Payment

All prices are displayed in euros inclusive of applicable taxes at the date of purchase. Melqartio reserves the right to modify its pricing at any time; changes do not apply to active subscriptions until their next renewal.

Payments are processed online by card through a secure payment system (Stripe, SSL encryption). Melqartio does not store any card data.

5No Refund Policy for Digital Services

Digital content is non-refundable once access is granted. In accordance with Article L221-28 of the French Consumer Code, EU Directive 2011/83/EU, and internationally recognised practices, the 14-day right of withdrawal does not apply to digital content not supplied on a tangible medium, where delivery has begun with the customer's express prior consent and acknowledgment of the loss of the right of withdrawal.

By completing your purchase, you expressly acknowledge that:

  • You have requested immediate access to the digital service
  • You waive your right of withdrawal upon accessing the service
  • All purchases of digital products or services are final and non-refundable

No refund will be issued once access to a service has been activated, whether for a one-time purchase or an already-billed subscription period. This applies regardless of the customer's country of residence, in accordance with French law, EU regulations, and international standard practice.

Exception: should Melqartio permanently discontinue a service, subscribers may be refunded on a pro-rata basis for the remaining subscription period.

6Service Availability

Services are available 24/7 except in cases of force majeure or scheduled maintenance. Melqartio will make reasonable efforts to ensure continuity and notify users of planned downtime. In the event of an unplanned outage exceeding 30 consecutive days, the subscription period may be extended by an equivalent duration.

7User Account

Account creation is free. You are responsible for maintaining the confidentiality of your login credentials. Any order placed using valid credentials is deemed to have been made by the account holder.

Melqartio reserves the right to suspend or terminate any account that violates these Terms, without prior notice or compensation.

8Intellectual Property

Melqartio holds all rights over the structure, content, software and trademarks present on the site. Any reproduction, distribution or commercial use without prior written authorisation is strictly prohibited and may result in legal proceedings.

Licenses granted to customers are personal, non-transferable and limited to private use.

9Liability

Melqartio shall not be held liable for any malfunction not directly attributable to it (internet outage, client device failure, etc.). Melqartio's liability is limited to the amount paid by the customer in the preceding 12 months.

10Governing Law & Disputes

These Terms are governed by French law. In the event of a dispute, the parties will first seek an amicable resolution. Failing that, the customer may refer the matter to a consumer mediator free of charge. If no resolution is reached, the competent courts shall have jurisdiction.